DELIVERY INFORMATION

Enjoy fast and reliable delivery within specified timeframes, and get tracking information along the way.

UK DELIVERY 

Order before 2PM Monday to Friday for same-day dispatch. Any orders received after the cut-off time, or on a Saturday, Sunday, or Bank Holiday, will be despatched on the next working day.

  • Royal Mail Tracked Service 3-5 days: £2.95 (FREE for orders over £50)

  • DPD Next Day Courier Service: £4.95 (£2.95 for orders over £50)

  • Royal Mail Guaranteed Next Day Service Before
    1pm:
     £11.95
    (£8.95 for orders over £50)

 

THINGS TO REMEMBER

  • Royal Mail Guaranteed Next Day Service Before 1pm: Royal Mail guarantees delivery attempts by 1pm the next working day (excluding public holidays). Some addresses have exceptions; you can find a breakdown of these addresses below.

  • Royal Mail Tracked Delivery Times: Please note that Royal Mail Tracked delivery times are not guaranteed. While we strive to ensure your order reaches you within the stated times, external factors beyond our control can occasionally affect delivery. This excludes Royal Mail Guaranteed Next Day Service Before 1pm. Some addresses have exceptions; you can find a breakdown of these addresses below.

  • Tracking Notifications: You can track your order here. Royal Mail will inform you about any delivery timescales and potential delays through email.

  • Special Delivery: For Royal Mail Guaranteed Next Day Service Before 1pm, a signature is required upon delivery.

  • Correct Shipping Address: Make sure your shipping address is accurate. Providing an incomplete or incorrect address, or not being available to receive the delivery, may cause delays in your order's arrival.

  • Bank Holiday Orders: Orders placed during Bank Holiday periods will be dispatched on the next working day. Note that there are no Royal Mail deliveries on Bank Holidays.

  • Postcode Exceptions - Please note that deliveries to Scotland, Northern Ireland, Jersey, Guernsey, and Islands
    have slightly different shipping options. These will be shown at the choeckout.

  • Fine Foods Hampers: Please note that our Fine Foods Hampers are currently shipped by our partner company and will arrive separately and on a different timescale to that shown at the checkout. Unfortunately they are unable to ship these across to Northern Ireland at this time.

 

SHIPPING OUTSIDE THE UK

For customers outside the UK, please keep the following in mind:

  • Delivery Time: European orders will be sent through Royal Mail's International Tracked service, taking approximately 5-7 working days for delivery. Keep in mind that unexpected customs audits might lead to longer delivery times.

  • Alcoholic Goods: Unfortunately, we're unable to send alcoholic products to Europe due to country-specific restrictions.

  • Pricing Zones: Europe is divided into four pricing zones as follows:
  • Zone 1: Czech Republic, Denmark, Ireland, Sweden, France, Germany, Spain - £6.95
  • Zone 2: Austria, Lithuania, Netherlands, Poland, Slovakia, Italy - £9.95
  • Zone 3: Belgium, Estonia, Greece, Hungary, Luxembourg, Portugal, Romania, Slovenia, Switzerland, Norway - £11.95
  • Zone 4: Croatia, Finland, Malta, Cyprus - £13.95

  • Customs Duties: We operate on the IOSS so all custom duties are covered by us, and is incorporated in the price you pay at checkout.

  • Fine Foods Hampers: Please note that we are currently unable to ship these hampers overseas, due to weight restrictions.

 

ORDER AMENDMENTS 

You have a 30-minute window to make changes to your order after placing it. If you want to swap products, modify gift messages, change the shipping address, cancel, or get a refund, please do so within 30 minutes of ordering on our website. While we'll do our best to help, please note that we focus on fast shipping, which might limit our ability to edit orders. For any help or to request changes, reach out to us at support@hamperwell.com.

 

EASY RETURNS

If you're not completely satisfied with your gift, you can return it to us within 30 days from the date of receiving it. To qualify for a return, please ensure the item is in the same condition as when you received it. For more details, visit our refund policy page at this link: Refund Policy.

More Information

Please note the following postcodes make take 1-2 days longer to arrive.

Royal Mail Tracked24:
GY, HS, IM, JE, KW15-17, PA49, PA60-75, PA78, PH30, PH41-44, ZE2-3

Royal Mail Tracked48:
BT, GY, HS, IM, JE, KW, PA60-75, PA78, PH30, PH41-44, ZE2-3

Royal Mail Guaranteed Delivery:

Next Day by 5:30pm – AB30-39, AB41-45, AB51-56, HS1, HS3-9, IV21-28, IV40-49, IV51-56, KA27-28, KW1-3, KW5-16, PA20, PA28-38, PA41-49, PA76-77, PH15, PH17-26, PH31-40, PH49-50, ZE1

2 Days by 5:30pm – HS2, PA60-75, PA78, ZE2-3

3 Days by 5:30pm – KW16-17, PH30, PH41-44

When selecting future dated delivery on these postcodes, please bear in mind it can take longer to arrive. We recommend to select the day before your desired delivery date, to ensure your parcel arrives in time.