UK DELIVERY 

At Hamperwell we like to keep things simple. We offer two delivery options, Royal Mail 24 and Royal Mail 48. While 91% likely your order gets to you on time, Royal Mail deliveries may arrive late for reasons out of our control.

• Royal Mail Tracked 48  3-5 days: £2.95 (FREE for orders over £50)
• Royal Mail Tracked 24 1-2 days £3.20

 

THINGS TO REMEMBER

• Tracking Notifications: You can track your order here. Royal Mail will inform you about any delivery timescales and potential delays through email.

 

• Correct Shipping Address: Make sure your shipping address is accurate. Providing an incomplete or incorrect address, or not being available to receive the delivery, may cause delays in your order's arrival.

 

• Bank Holiday Orders: Orders placed during Bank Holiday periods will be dispatched on the next working day. Note that there are no Royal Mail deliveries on Bank Holidays.

 

• Postcode Exceptions - Please note that deliveries to Scotland, Northern Ireland, Jersey, Guernsey, and Islands
  have slightly different shipping options. These will be shown at the checkout.

 

• Fine Foods Hampers: Please note that our Fine Foods Hampers are currently shipped by us and will arrive separately and on a different timescale to that shown at the checkout.

 

SHIPPING OUTSIDE THE UK

For customers outside the UK, please keep the following in mind:

• Delivery Time: European orders will be sent through Royal Mail's International Tracked service, taking approximately 5-7 working days for delivery. Keep in mind that unexpected customs audits might lead to longer delivery times.

• Alcoholic Goods: Unfortunately, we're unable to send alcoholic products to Europe due to country-specific restrictions.

• Pricing Zones: Europe is divided into four pricing zones as follows:
• Zone 1: Czech Republic, Denmark, Ireland, Sweden, France, Germany, Spain - £6.95
• Zone 2: Austria, Lithuania, Netherlands, Poland, Slovakia, Italy - £9.95
• Zone 3: Belgium, Estonia, Greece, Hungary, Luxembourg, Portugal, Romania, Slovenia, Switzerland, Norway - £11.95
• Zone 4: Croatia, Finland, Malta, Cyprus - £13.95

• Customs Duties: We operate on the IOSS so all custom duties are covered by us, and is incorporated in the price you pay at checkout.

• Fine Foods Hampers: Please note that we are currently unable to ship these hampers overseas, due to weight restrictions.

 

ORDER AMENDMENTS 

You have a 30-minute window to make changes to your order after placing it. If you want to swap products, modify gift messages, change the shipping address, cancel, or get a refund, please do so within 30 minutes of ordering on our website. While we'll do our best to help, please note that we focus on fast shipping, which might limit our ability to edit orders. For any help or to request changes, reach out to us at hello@hamperwell.com

 

EASY RETURNS

If you're not completely satisfied with your gift, you can return it to us within 30 days from the date of receiving it. To qualify for a return, please ensure the item is in the same condition as when you received it. For more details, visit our refund policy page at this link: Refund Policy.