Your Questions, Answered.


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We deliver across the whole of the UK, Ireland and all European countries using Royal Mail delivery service. For more information click here.

Your gift will come exactly as shown in a stylish postal box, ready to give directly to the recipient. While we regularly create new designs, the actual box you receive might vary to match available stock, even though our images will reflect the latest version. Please note that our designer postal boxes primarily serve as protective packaging during shipping and can also be used as a gift box if they arrive intact.

We provide a free future dated delivery service for most UK postcodes (exceptions apply. Please click here). To use it, simply place your
order using "Select A Future Delivery Date" options at checkout. Email support@hamperwell.com with your desired delivery date after ordering. Please note that if you have selected a Monday delivery, your order will be shipped on Friday and Royal Mail might attempt their first delivery on Saturday. Our courier doesn’t deliver on Sundays. For guaranteed delivery, consider Royal Mail Guaranteed Next Day Service Before 1pm.

If you've placed an order with us and it hasn't arrived within 10-14 working days, and you haven't received an email notification from us (please make sure to check your spam and junk folders), please start by checking with your local Royal Mail depot. Sometimes, your postman might have left your order there without informing you.

If you've already taken these steps and your issue remains unresolved, please send us an email, and we will promptly investigate and resolve the matter for you.

Please note that if your order is returned to us due to non-collection from the Royal Mail Depot, there will be an additional postage charge to resend your order to you.

Kehrt zurück

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Because all of our gifts are made fresh every day, we are able to offer the best possible 'best before' dates. We inspect every item individually and display the earliest date on the front of the delivery box. Many of our gifts carry at least 3 month's shelf life. If you are looking to order in advance then please feel free to contact us and we will be happy to advise the current date on a specific gift.

Please consult the individual product pages and navigate to the 'Ingredients and Allergens' tab to view this information. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. You should always read the labels provided with the product before using or consuming it, and not solely rely on the information presented on our website.

As we know that the majority of gifts are sent directly to the recipient and not the buyer, we do not include any paperwork in with our parcels, other than a packing slip that does not contain any prices or buyer information.

Your invoice will be sent electronically to the email address provided at the checkout.

Payments & Ordering

We accept all major debit and credit cards, including American Express. You can also checkout using PayPal, Apple Pay, Google Pay, Klarna and Shop Pay.

Simply enter your code at checkout. Discount codes cannot be combined with other offers. Please refer to product pages for discount code eligibility.

If you forgot to apply your discount code during the order, we're sorry, but we can't add it after the order has been processed.

Visit or corporate gifts page for more information.

Troubleshooting & Returns

Unfortunately we are unable to disclose any information about our customers without their prior consent and due to GDPR. Therefore, if there is no gift message attached or displayed on the packing slip then we will not be able to tell you who this is from.

In the unlikely event of your gift arriving damaged then please email us at support@hamperwell.com as soon as possible with pictures of the gift, along with a picture of the packing slip inside. Our customer service team will get back to you as soon as possible and will arrange for either a replacement or refund.

If you are not entirely happy with your gift then you can return your item to us within 30 days of receiving it, providing it is sent back in the same condition that it was received. You will then be issued with a credit note to be used on a future

Please click here to access our returns portal, where all of the most up to date information regarding returns can be found.

Firstly check with your neighbours on both sides to see if they have accepted the delivery on your behalf. If you are still unable to locate your item then please contact us and we will contact the courier for more information.

If your item is being delivered to a commercial or communal premises then the courier will deliver the parcel to the first point of contact, which is usually a reception desk or security office. Please check that your item is not there.